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These legal terms set out how 365oh operates its platform, what you agree to when you open an account, and how access and eligibility are determined under local law. Availability depends on your region and the applicable rules where you are located.
365oh operates under a framework where access to the platform, including sports betting on basketball and other categories, live casino tables, and wallet-linked transactions, is conditional on your eligibility under local law and the region in which you access our services. We do not assert blanket availability in the Philippines; instead, we state clearly that access is permitted only where local regulation allows it and where you meet the eligibility conditions set out in your account registration. When you connect a payment method such as GCash, GrabPay or InstaPay to your account wallet, that connection is governed both by this policy and by the terms of the payment provider you use. We do not override the rules of those providers. Our legal terms cover the relationship between you and 365oh — your rights to review account records, the conditions under which we may limit or close access, and the process for raising a policy question through our support channels. Where a provision of these terms conflicts with a mandatory rule of local law applicable to you, the local rule takes precedence. We will not use that as a reason to withdraw a right you are entitled to under the law that applies to you.
Transactions via GCash are subject to both our account terms and GCash's own service conditions.
GrabPay wallet links are governed by GrabPay's provider terms alongside our platform policy.
InstaPay transfers operate under BSP-regulated rails; our policy applies to the account record, not the transfer network itself.
Our legal terms apply specifically to your account relationship with 365oh. Understanding the boundary of this policy helps you know where to direct a question — whether that is to us, to your payment provider, or to a third-party service.
Login credentials, account security settings, eligibility verification and the conditions under which access may be suspended or closed all fall within this policy. If your account shows an access restriction, the explanation is in your account notification.
Deposits and withdrawals recorded in your 365oh wallet are covered by these terms. The payment rails themselves — GCash, GrabPay, InstaPay — are governed by their own provider agreements, which sit outside our policy scope.
Game titles available in the lobby, odds displayed on sports markets and category descriptions on this site are part of the 365oh platform and fall within the scope of these terms. We are responsible for what we publish here.
External links, payment provider dashboards, game studio interfaces opened outside the 365oh platform, and any third-party identity or verification service are not governed by our legal terms. Those parties hold their own separate policies.
You hold several concrete rights within your 365oh account that this policy supports. You can review your transaction history at any time by opening the wallet section after login — every deposit, withdrawal and wallet movement linked to GCash, GrabPay or InstaPay is recorded there with a timestamp. If a detail in your account profile is incorrect, you can submit a correction request through the support channel; we will review it against the verification documents on record and update the profile where the correction is substantiated. You have the right to ask what account data we hold and to request that we explain how it is used within the scope of this policy. Raising a policy question does not require you to close your account first. If you believe a term has been applied incorrectly to your account, you can escalate through our written support path and we will respond with a reference to the specific clause that applies.
Open the wallet section in your account to see the full history of transactions, including GCash and InstaPay entries. Each record shows the amount, method and timestamp.
Submit a correction request via our support channel with supporting verification. We update account details once the correction is confirmed against the documents on file.
Send your question through our written support path, referencing the specific term you are asking about. We respond with the relevant clause and the action we will take.
You can ask what personal data we hold on your account and how it is used within the scope of these terms. Submit the request through support and we will respond with a clear account-level summary.
If a section of these legal terms raises a specific question about your account, you have three direct ways to reach us. Choose the path that suits the complexity of your question — written channels create a record that is useful for policy matters.
Open the chat widget from any page after login to reach the support team. For policy questions, have your account reference ready so we can pull up the relevant record straight away.
Send a written policy question to our support address shown on the Contact page. Written requests are useful when you need a documented response that references the specific clause affecting your account.
The Help Centre in your account dashboard lists common policy questions with answers drawn from these terms. Check there first for account access, wallet and eligibility queries before escalating to a live channel.
Our approach to data, security and policy transparency is part of the account experience we maintain for you. These are the four areas this policy addresses directly.
We retain account data, including transaction records for GCash, GrabPay and InstaPay wallet activity, for the period required by applicable law and by the terms of our operating conditions. You can ask for a summary of what we hold through the support channel.
We use cookies to maintain your logged-in session and to remember account preferences across visits. The cookie settings panel, accessible from the footer, shows which categories are active and lets you adjust non-essential ones.
Your account is protected by password authentication and, where you have enabled it, an additional verification step at login. We do not store payment credentials for GCash or GrabPay on our servers; those are handled by the respective payment provider.
When we update these legal terms in a way that affects your account rights, we notify you through your registered contact method before the change takes effect. The current version of this policy is always shown on this page with a revision date.
These are the questions we see most often about how our legal terms work, what your rights are, and how to act on them through your account.
We do not assert a specific licence on this page. Access to 365oh depends on local law and is available only in eligible regions. If you have a question about the regulatory basis for your region, reach us through the written support channel for a specific response.
We hold your registration details, login records and wallet transaction history including GCash, GrabPay and InstaPay entries. You can see the transaction portion in the wallet section after login. For a full data summary, submit a written request through support and we will compile a response.
Yes. Send a correction request through the live chat or email support channel. Include the detail that needs changing and the supporting document that verifies the correct version. We review it against your file and update the profile where the correction is confirmed.
The account record on 365oh is our responsibility. The transfer itself runs on the GCash or GrabPay network, which is governed by that provider's own terms. If the record in your 365oh wallet does not match what your payment app shows, contact us first so we can check the account-side record before you escalate to the payment provider.
When a change affects your account rights, we notify you through your registered contact method before the update takes effect. The revision date at the top of this page reflects when it was last updated. You can check back here at any time to read the current version.
We retain account data for the period required by applicable law and by our operating conditions, even after an account is closed. You may request a summary of what we hold through the written support channel. Retention periods are not extended beyond what the applicable legal requirement specifies.