365oh Privacy Policy: How We Handle Your information
Every time you access your 365oh account — whether you are checking sports odds, switching to a casino session, or managing your GCash wallet — your personal data moves through our systems under the practices described in this policy. We wrote this to be direct: what we collect, why we collect it, and what you can do about it.
Account data handled clearly
GCash, Maya, GrabPay context covered
Your rights explained plainly
Contact path always available
POLICY POSTURE
How 365oh Approaches Data Collection and Use
We collect the information needed to run your account, process transactions and keep your activity secure. This includes the details you submit when you register — name, contact details, date of birth — as well as transaction records generated when you move funds through GCash, Maya, GrabPay or InstaPay. We also collect device and session data automatically: the type of device you use, your browser environment and how you navigate between sports markets and casino categories within the platform. We do not sell your personal information to third parties for their own marketing. Where we share data — for example, with payment processors handling your GCash or GrabPay transaction — it is limited to what that processor needs to complete the transfer. Data shared with third-party game content providers such as Habanero, CQ9, Joker and PG Soft covers only what is required for the game session to function correctly. Access to 365oh and the applicability of this policy depend on local law and are available only in eligible regions. We apply this policy consistently to accounts opened under Philippines-eligible access conditions.
GCash
Transaction records from GCash deposits and withdrawals are retained as part of your account history, accessible after login.
Maya
Maya transfer data is processed by the payment provider under their own terms; we hold only the transaction outcome on our side.
GrabPay
GrabPay payment references are logged to your account wallet so you can match any transfer against your activity record.
InstaPay
InstaPay movements between your bank and your 365oh wallet generate a transaction reference stored in your account history.
POLICY SCOPE DEFINED
What Falls Inside and Outside This Policy
This policy covers the data we hold and process directly. It does not extend to how third-party providers or payment networks handle data on their own systems. Knowing the boundary helps you understand where to direct any question about your information.
Account Access Data
Login credentials, session records and device identifiers tied to your 365oh account are fully within this policy. We control how that data is stored, accessed and eventually removed.
Transaction Records
Wallet movements — GCash top-ups, GrabPay settlements, InstaPay transfers — appear in your account history and fall under our retention practices as described here.
Site Content and Game Sessions
Your activity within game sessions from Habanero, CQ9, Joker and PG Soft is logged at the account level by us. The game engine itself is operated by the studio; their own data terms apply to what they process on their side.
Third-Party Services
Links, embedded tools or payment pages that leave the 365oh environment operate under the privacy terms of those external services. We do not govern what those third parties collect once you are on their platform.
YOUR ACCOUNT RIGHTS
Practical Steps to Review, Correct and Raise Questions
You have concrete options when it comes to your personal data. Reviewing what we hold starts in your account dashboard — after login, the account settings section shows the profile details you submitted at registration, and your transaction history displays every wallet movement recorded against your account. If any detail is incorrect, you can update it directly through the account fields shown there, or contact our support team if a field cannot be edited on your end. Raising a question about how your data is being used does not require a formal process: our support channel handles privacy questions the same way it handles account and wallet queries. If you want to request removal of your data or restrict how we process it, that request goes to our support team with your account identifier included so we can locate the correct record. Response timelines depend on the nature of the request, and we will confirm receipt once your message reaches us.
Review Your Records
Log in and open the account settings or transaction history section to see the personal and wallet data we hold under your account.
Correct Account Details
Editable fields in your profile can be updated directly. For details that require verification to change, contact support with your account reference.
Raise a Privacy Question
Send your question through the support channel available after login. Privacy questions are handled alongside standard account queries — no separate form required.
Request Data Changes
To request restriction or removal of your data, include your account identifier in your message to support so we can locate and act on the correct record.
REACH PRIVACY SUPPORT
Contact Paths for Privacy and Data Questions
If you have a question about this policy, want to request a copy of the data we hold, or need to report a concern about how your information was handled, these are the paths to reach us. Every message is routed to the team responsible for account and data matters.
Live Chat Support
Open the live chat window from the support tab in your account. This is the quickest path for account-level privacy questions and is available directly after login.
Email Support
For detailed or formal privacy requests — including data access or removal requests — send a message to our support email address listed in the contact section of your account dashboard.
Account Dashboard Requests
Some data corrections and account preference changes can be submitted directly from within the account settings area without needing to contact support separately.
DATA HANDLING PRACTICES
How We Protect and Retain Your Information
Data security, cookie use, retention periods and your ability to request changes are all part of how we run this policy in practice. These are not abstract commitments — they are the specific practices that govern your account data every day.
Cookies and Session Tracking
We use cookies to keep your session active between sports and casino sections, remember account preferences and measure how pages load on your device. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how account features function.
Account Security Measures
Account login, wallet access and sensitive profile changes use security layers applied at the session level. If you suspect unauthorised access to your account, contact support immediately through the live chat or email channel available in your dashboard.
Data Retention
We retain your account and transaction data for as long as your account remains active and for a period after closure as required by applicable legal and financial obligations. You can request information about specific retention periods through the support channel.
Policy Updates and Notification
When we update this policy, the revised version is published at this address with the date of the most recent change noted. Continued use of your account after a policy update means you have reviewed the current version as shown here.
PRIVACY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
These are the questions we receive most often about how 365oh handles personal data, account records and your rights under this policy.
What personal information does 365oh collect when I register?
At registration, we collect the name, contact details and date of birth you submit in the account form. Once your account is active, we also record session data, device type and transaction references tied to wallet movements through GCash, Maya, GrabPay or InstaPay.
Can I see all the data 365oh holds about my account?
Yes. After login, your account dashboard shows your profile details and full transaction history. For a broader record of the data we hold, send a request through the support email listed in your account contact section, including your account identifier.
Does 365oh share my data with the game studios like Habanero or PG Soft?
Game session data is shared with studios — Habanero, CQ9, Joker and PG Soft — only to the extent needed for the session to run correctly. We do not share your full account profile or wallet details with game studios. Their data practices are governed by their own terms.
How does 365oh handle my GCash or GrabPay transaction data?
Transaction references from GCash, GrabPay, Maya and InstaPay are logged to your account wallet history. The actual payment processing is handled by the respective payment provider under their own terms. We retain the outcome record — amount, reference, date — on our side.
How do I request that my personal data be removed?
Send a removal request to our support team via the email or live chat channel shown in your account dashboard. Include your account identifier so we can locate the correct record. We will confirm receipt and let you know the applicable timeline based on the nature of your request.
What happens to my data if I close my 365oh account?
We retain your account and transaction records for a period after closure, as required by applicable legal and financial obligations. The exact retention period depends on the type of data. You can ask our support team for details specific to your account records.
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